Customer Support Specialist, Regulatory Reporting

What you'll do

We are seeking analytical, detail-oriented and customer-focused professionals to join our global support team as a Customer Support Specialist – Regulatory Risk Reporting. In this role, you will provide functional support to our clients while contributing to 24/7 global service continuity through a coordinated Follow the Sun (FTS) support model.

This position offers an excellent opportunity to deepen your expertise in regulatory reporting, work with diverse financial frameworks, and ensure client success with our solutions.
 
Key Responsibilities
Business and Functional Troubleshooting:

• Serve as a trusted advisor for clients using our regulatory reporting products, resolving functional inquiries and guiding best practices.
• Analyze and troubleshoot business rules and configurations to resolve issues effectively.
• Investigate discrepancies in regulatory calculations, collaborating with internal teams to deliver solutions.
• Collaborate with technical teams to ensure comprehensive issue resolution.

Global Incident Handling:

• Participate in a rotating on-call schedule for urgent support needs during weekends or outside of local business hours.
• Ensure seamless handover and coordination with other regions as part of the Follow the Sun support model.
• Support response efforts for high-priority or platform-wide incidents, maintaining clear internal communication and documentation.

Additional Scope:

• Contribute to cross-functional initiatives aimed at enhancing support processes and product features.
• Support the development of internal knowledge base content and client-facing documentation.

Why we should decide on you

Qualifications

• Bachelor’s or Master’s degree in Finance, Business Administration, Economics or a related field (preferred, but strong experience may substitute)
• 1 - 5 years of experience in customer service, business analysis, or working with financial software solutions. Recent graduates with relevant internship experience are encouraged to apply.
• Experience working within a financial institution or bank is considered a strong asset.
• High level of knowledge of regulatory reporting workflows (e.g. Basel , IFRS, Capital Adequacy, Liquidity, Financial Statements, QI, FATCA, CRS) is highly valued.
• Solid understanding of banking products and processes, including credit facilities, derivatives, collateral, interest rate products, and regulatory reporting.
• Strong analytical skills with a high affinity for numbers and cross-functional collaboration.
• Familiarity with technical troubleshooting (e.g. reviewing logs, user access, configurations, SQL queries)
• Excellent communication skills in English (C1 level), both written and verbal.
• Willingness to participate in on-call or weekend coverage as part of a global rotation.
• Proficiency in Microsoft Excel; familiarity with ticketing systems is a plus.

Note: Candidates without prior regulatory reporting experience but with strong product support skills and a willingness to learn are encouraged to apply.

Key Attributes

• Highly structured and analytical, with strong troubleshooting instincts and attention to detail.
• Calm and dependable in high-pressure or time-sensitive situations.
• Client-focused and collaborative, with a service-oriented mindset.
• Proactive in driving improvements to internal processes and documentation.

Why you should decide on us

• Market Leadership: Join a global leader where our agile culture and innovative spirit allow you to shape the future of financial stability.
• International Scope: Take ownership of high-profile international projects and benefit from our global internal mobility initiatives.
• Growth & Mentorship: Access a wide range of our technical and functional training opportunities.
• Culture of Inclusion: We foster a supportive, transparent atmosphere with frequent team events and a commitment to diversity.

To get a first impression, we only need your CV and look forward to meeting you in a (personal/virtual) interview! 
 Recognizing the benefits of working in diverse teams, we are committed to equal employment opportunities regardless of gender, age, nationality, ethnic or social origin, disability, and sexual identity. 

Are you interested? Apply now! 
https://www.regnology.net

About us

Regnology is a leading international provider of innovative regulatory, risk, and supervisory technology solutions (RegTech, RiskTech, and SupTech), of AEOI and tax reporting products, as well as of services along the Regulatory Value Chain for financial services. Regnology has been a partner for banks and regulators for 25 years. Until the end of 2020, the company was part of BearingPoint group and operated under the name BearingPoint RegTech. Since the sale of the RegTech business to private equity firm Nordic Capital, the company has been independent. In June 2021, the company joined forces with Vizor Software and recently changed its name to Regnology. In total, Regnology serves more than 7,000 financial services firms with reporting solutions. At the same time, the company enables more than 50 regulators and tax authorities on five continents to collect data from 34,000 firms in 60 countries. Regnology has a total workforce of over 770 employees at 17 office locations in 12 countries.

Any questions? Feel free to get in touch:

recruiting@regnology.net