(Junior) Customer Success Operations Agent

What you'll do

We are looking for a detail-driven Customer Success Operations Agent (Junior) to support the operations and back-office function of the Customer Success department in a growing and evolving organization. 
This role supports day-to-day operational activities, helping ensure that processes, data, reporting, and coordination run smoothly across teams. You will collaborate closely with Customer Success and Operations stakeholders and contribute to building and improving operational structure as the organization scales. The scope of ownership, level of independence, and complexity of tasks will vary depending on experience and demonstrated capability. 
This position is suitable for candidates early in their career as well as those with initial operational experience who enjoy structured work, reliable execution, and continuous improvement in a dynamic environment. 

Operations & Back-Office Support 

• Support shared inboxes and internal request flows related to Customer Success operations.
• Assistwith recurring and ad hoc operational activities such as coordination, documentation, and follow-ups across Customer Success andmeultipledepartments.
• Maintain tasks, requests, and follow-ups in trackers and dashboards ina timelyand reliable manner.

Data, Reporting & Operational Support 

• Support the preparation of reports, data exports, and trackers based on existing guidelines.
• Perform data checks to ensure accuracy, completeness, and consistency across systems and spreadsheets.
• Support operational reporting dashboards, trackers, and operational files using tools such as Power BI, Confluence, JSM, and CRM tools.
• Assistwith root causeanalysis preparationby gathering inputs, timelines, and supporting data.

Documentation, Process & Improvement Support 

• Work with existing processes, documentation, and checklists as a baseline for daily work.
• Support keepingdocumentation, dashboards, and trackers up to date.
• Identifygaps, inefficiencies, or unclear inputs and raise them with the team.
• Contribute ideas for improving small processes, templates, or ways of working.

Support to Senior Operations & Compliance Activities 

• Assistwith preparatory and coordination tasks related to audits, compliance activities, and operational reviews.
• Collect predefined inputs, documents, and evidence based on defined guidelines.
• Supporttimelycoordination and tracking of compliance- and operations-related activities.

Why we should decide on you

Qualifications 

• 0–3 years of experience in operations, back-office, service desk, coordination, incident or problem management, or similar roles.
• Bachelor’s degree in Business Administration, Information Technology, Management, or a related field (preferred, but relevant experience may substitute).
• Good written and spoken English skills.
• Experience working with structured processes and internal tools.
• Proven ability to manage and prioritize multiple requests with structure and attention to detail.
• Comfortable working independently in a remote setup.
• Willingness to learn and develop within Customer Success operations.

Key Attributes 

• Structured and organized, with the ability to work reliably within defined processes.
• Comfortable handling shared inboxes, task queues, and internal request flows.
• Confident working with spreadsheets and performing basic data validation.
• Reliable in executing recurring and ad hoc operational tasks and meeting deadlines.
• Comfortable using internal tools such as Power BI, Confluence, JSM, and CRM tools.
• Clear written communication skills for internal coordination and status updates.
• Ability toidentifymissing information, ask questions, and escalate appropriately.
• Curious mindset with interest in understanding why processes exist.
• Comfortable balancing structure with flexibility in a dynamic environment.
• Motivated to learn, grow, and gradually take on broader operational responsibilities.

Nice to have 

• Exposure tooperational reporting, SLA data, or service metrics.
• Experience in operations, back-office, service desk, coordination, or support roles.
• Familiarity with tools such as Confluence, JSM, SharePoint, Power BI, CRM tools, or similar platforms.

Why you should decide on us

• Market Leadership: Join a global leader where our agile culture and innovative spirit allow you to shape the future of financial stability.
• International Scope: Take ownership of high-profile international projects and benefit from our global internal mobility initiatives.
• Growth & Mentorship: Access a wide range of our technical and functional training opportunities.
• Culture of Inclusion: We foster a supportive, transparent atmosphere with frequent team events and a commitment to diversity.

To get a first impression, we only need your CV and look forward to meeting you in a (personal/virtual) interview! 
 Recognizing the benefits of working in diverse teams, we are committed to equal employment opportunities regardless of gender, age, nationality, ethnic or social origin, disability, and sexual identity. 

Are you interested? Apply now! 
https://www.regnology.net

About us

Regnology is a leading international provider of innovative regulatory, risk, and supervisory technology solutions (RegTech, RiskTech, and SupTech), of AEOI and tax reporting products, as well as of services along the Regulatory Value Chain for financial services. Regnology has been a partner for banks and regulators for 25 years. Until the end of 2020, the company was part of BearingPoint group and operated under the name BearingPoint RegTech. Since the sale of the RegTech business to private equity firm Nordic Capital, the company has been independent. In June 2021, the company joined forces with Vizor Software and recently changed its name to Regnology. In total, Regnology serves more than 7,000 financial services firms with reporting solutions. At the same time, the company enables more than 50 regulators and tax authorities on five continents to collect data from 34,000 firms in 60 countries. Regnology has a total workforce of over 770 employees at 17 office locations in 12 countries.

Any questions? Feel free to get in touch:

recruiting@regnology.net