Product Support Specialist

What you'll do

We are seeking structured, analytical, and client-focused individuals to join our global support team as a Product Support Specialist – Regnology Tax and Banking Product (Remote from LATAM). In this fully remote role, you will primarily support clients in North America, while contributing to 24/7 global service continuity through a coordinated Follow the Sun (FTS) support model. 
Regnology is establishing and scaling our tax-related product support operations in your region. This position is a great opportunity to assist clients with tax reporting processes, analyze discrepancies, and ensure compliance with regulatory requirements. 
 
 Your key accountabilities are: 
Tax and Banking Product Support 

• Serve as the primary point of contact for clients regarding tax-related inquiries, providing guidance on using our product to fulfill reporting obligations.
• Analyze client data and reports to identify discrepancies, advising on necessary amendments to data or configurations.
• Collaborate with internal teams to escalate complex issues, ensuring timely and effective resolutions.
• Assist clients in understanding and navigating the business aspects of our tax tools.

 
Global Coordination & Incident Handling 

• Participate in a rotating on-call schedule for urgent support needs during weekends or outside of local business hours.
• Ensure seamless handover and coordination with APAC and EMEA teams as part of the Follow the Sun support model.
• Support response efforts for high-priority or platform-wide incidents, maintaining clear internal communication and documentation.

 
Additional Scope 

• Engage in cross-functional projects aimed at enhancing product features based on client feedback.
• Assist in training sessions or webinars to educate clients on new features or updates.

Why we should decide on you

Qualifications 

• Bachelor's degree in business administration, Economics, Taxation, or a related field.
• At least two years of experience in a similar role—ideally in product application support, business analysis, or tax/banking reporting functions
• Understanding of capital markets, financial instruments, and general taxation rules, including double tax treaties
• Understanding of financial regulatory reporting workflows (e.g. FinRep, CoRep, Basel, IFRS) is a strong advantage.
• Strong analytical skills with a high affinity for numbers.
• Proficiency in Microsoft Office tools, particularly Excel; familiarity with Jira and Confluence is a plus.
• Excellent communication skills in English, both written and verbal; German language skills are a plus.
• Experience with Scrum and agile working methods is advantageous.
• Willingness to participate in on-call support according to the agreed timeline.
• Eager to learn and adapt to our Tax Reporting solutions.

 
Key Attributes 

• Highly organized and detail-oriented, with the ability to manage multiple tasks and priorities effectively.
• Strong problem-solving skills, with the capacity to think critically and troubleshoot complex issues.
• Excellent interpersonal skills, with a customer-first mindset focused on delivering exceptional service.
• Ability to work independently and as part of a global, remote team.
• Demonstrates a proactive approach to learning and personal development.
• Maintains a calm and professional demeanor under pressure while managing incidents or troubleshooting issues.

Why you should decide on us

Why you should decide on us: 

• Let’s grow together, join a market leading SaaS company – our agile character and culture of innovation enables you to design our future.
• We provide you with the opportunity to take on responsibility and participate in international projects. 
• In addition to our buddy-program, we offer numerous individual and wide-ranging training opportunities during which you can explore technical and functional areas. 
• Our internal mobility initiative encourages colleagues to transfer cross functionally to gain experience and promotes knowledge sharing.
• We are proud of our positive working atmosphere characterized by a supportive team across various locations and countries and transparent communication across all levels. 
• Together we're better - meet your colleagues at our numerous team events.

 
To get a first impression, we only need your CV and look forward to meeting you in a (personal/virtual) interview! 
Recognizing the benefits of working in diverse teams, we are committed to equal employment opportunities regardless of gender, age, nationality, ethnic or social origin, disability, and sexual identity. 
Are you interested? Apply now! 
https://www.regnology.net  
Role ID- CS_2025_32

About us

Regnology is a leading international provider of innovative regulatory, risk, and supervisory technology solutions (RegTech, RiskTech, and SupTech), of AEOI and tax reporting products, as well as of services along the Regulatory Value Chain for financial services. Regnology has been a partner for banks and regulators for 25 years. Until the end of 2020, the company was part of BearingPoint group and operated under the name BearingPoint RegTech. Since the sale of the RegTech business to private equity firm Nordic Capital, the company has been independent. In June 2021, the company joined forces with Vizor Software and recently changed its name to Regnology. In total, Regnology serves more than 7,000 financial services firms with reporting solutions. At the same time, the company enables more than 50 regulators and tax authorities on five continents to collect data from 34,000 firms in 60 countries. Regnology has a total workforce of over 770 employees at 17 office locations in 12 countries.

Any questions? Feel free to get in touch:

recruiting@regnology.net