Incident Manager

What you'll do

Do you thrive in fast-paced environments and possess a knack for problem-solving under pressure? Are you passionate about ensuring business continuity and keeping critical systems operational? If so, then Regnology wants you!

Regnology is seeking a detail-oriented and proactive Incident Manager to join our team. As an Incident Manager, you will be responsible for overseeing and managing the incident response process, ensuring timely and effective resolution of technical issues. You will play a critical role in maintaining service reliability and ensuring customer satisfaction.

Your key accountabilities are:

• Be the first line of defense during critical incidents, effectively coordinating the response and resolution process.
• Manage the end-to-end incident response process, from initial identification to resolution and post-incident review.
• Monitor incidents as they flow through to ensure they are valid and are also getting the necessary and timely attention from capable resources.
• Coordinate with various teams to facilitate incident resolution, ensuring agreed SLAs are delivered upon. Form effective working relationship with team leaders to allow transparency and prompt movement
• Improve techniques and document practices for managing, troubleshooting, prioritization and resolution.
• Lead major/severe incidents to drive them to prompt completion, ensuring customers/stakeholders are communicated throughout.
• Root Cause Analysis / post-incident reviews will need to be carried out compiling information from relevant teams and presenting back to customers and or are senior management.
• Report out on metrics for high priority incidents, with a target goal to reduce volume and increase meant time to resolution.
• Appropriately escalate problems to management, with information that facilitates decision making.
• Monitor and analyze incident trends to identify areas for improvement and implement proactive measures.

Why we should decide on you

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Proven experience in incident management or a similar role.
• Strong understanding of IT infrastructure, software applications, and support processes.
• Excellent communication and interpersonal skills, with the ability to effectively communicate technical issues to non-technical stakeholders.
• Strong problem-solving and analytical skills, with a keen attention to detail.
• Ability to work effectively under pressure and manage multiple priorities.
• Experience in the financial services or regulatory technology industry is a plus.
• Familiarity with ITIL or other incident management frameworks.
• Knowledge of monitoring and incident management tools and software

Why you should decide on us

• Let’s grow together – our start-up character enables you to design our future 
• We promote remote working and flexible working hours to create a positive work-life balance
• We provide you with the opportunity to take on responsibility and participate in international projects  
• In addition to our buddy-program, we offer numerous individual and wide-ranging training opportunities during which you can explore technical and functional areas 
• We are proud of our positive working atmosphere characterized by a supportive team across different locations and countries and transparent communication across all levels 
• Together we're better - meet your colleagues at our numerous team events
• We offer you Regular social events arranged by our Sports and Social Network.

To get a first impression, we only need your CV and look forward to meeting you in a (personal/virtual) interview!Recognizing the benefits of working in diverse teams, we are committed to equal employment opportunities regardless of gender, age, nationality, ethnic or social origin, disability, and sexual identity.

Are you interested? Apply now!https://www.regnology.net  

Role ID-  CS_2024_01

About us

Regnology is a leading international provider of innovative regulatory, risk, and supervisory technology solutions (RegTech, RiskTech, and SupTech), of AEOI and tax reporting products, as well as of services along the Regulatory Value Chain for financial services. Regnology has been a partner for banks and regulators for 25 years. Until the end of 2020, the company was part of BearingPoint group and operated under the name BearingPoint RegTech. Since the sale of the RegTech business to private equity firm Nordic Capital, the company has been independent. In June 2021, the company joined forces with Vizor Software and recently changed its name to Regnology. In total, Regnology serves more than 7,000 financial services firms with reporting solutions. At the same time, the company enables more than 50 regulators and tax authorities on five continents to collect data from 34,000 firms in 60 countries. Regnology has a total workforce of over 770 employees at 17 office locations in 12 countries.

Any questions? Feel free to get in touch:

recruiting@regnology.net