What you'll do
As the Support leader, you will be responsible for providing cross-functional leadership to increase support quality and value for our customers.
Responsibilities:
- Providing leadership and direction for customer facing support staff ensuring performance goals are set and met
- Empower and Engage the Customer Support Team
- Interacts with customers on escalated inquiries
- Proactively collaborates with internal stakeholders to ensure customers concerns are heard and addressed
- Improve CSAT (Customer Satisfaction), average response time, average resolution time and other Customer Metric
- Identifying and providing feedback through 1:1s, effective use of personal development plans and provision of coaching & development opportunities
- Work effectively with all peers and the stakeholders
Why we should decide on you
- Customer focus – passionate about doing what is right for the customer, continuously working to build the best customer experience
- Experience managing a customer support organization
- Strong leadership – experience leading teams
- Change management experience
- Assertive and not afraid to stand up for what is right for our customers and the business. Strong decision making and influencing skills
- Strategic thinking with the ability to transform ideas into executable plans and tactics, increasing the value of Support
- Data-driven and analytical in both planning and execution
- Able to adapt and succeed in a changing environment
- Demonstrate ability to motivate and communicate with others at all levels
Why you should decide on us
- Let’s grow together – our start-up character enables you to design our future
- We promote remote working and flexible working hours to create a positive work-life balance
- We provide you with the opportunity to take on responsibility and participate in international projects
- We offer you a stable job that is not affected by crises
- We offer numerous individual and wide-ranging training opportunities, in addition to our buddy-program
- We are proud of our positive working atmosphere characterized by a supportive team across different locations and countries and transparent communication across all levels
- Together we're better - meet your colleagues at our numerous team events
- We care about body and soul, we offer you numerous benefits such as meal vouchers & Friday drinks.
- To get a first impression, we only need your CV and look forward to meeting you in a (personal/virtual) interview!
Your privacy is important to us:
If you are interested in this position, just send your application to
recruiting@regnology.net and we will contact you. Of course, we will treat your application confidentially! Recognizing the benefits of working in diverse teams, we are committed to equal employment opportunities regardless of gender, age, nationality, ethnic or social origin, disability, and sexual identity.
Are you interested? Apply now!
https://www.regnology.netAny questions? Feel free to get in touch:
recruiting@regnology.net
About us
Regnology is a leading international provider of innovative regulatory, risk, and supervisory technology solutions (RegTech, RiskTech, and SupTech), of AEOI and tax reporting products, as well as of services along the Regulatory Value Chain for financial services. Regnology has been a partner for banks and regulators for 25 years. Until the end of 2020, the company was part of BearingPoint group and operated under the name BearingPoint RegTech. Since the sale of the RegTech business to private equity firm Nordic Capital, the company has been independent. In June 2021, the company joined forces with Vizor Software and recently changed its name to Regnology. In total, Regnology serves more than 7,000 financial services firms with reporting solutions. At the same time, the company enables more than 50 regulators and tax authorities on five continents to collect data from 34,000 firms in 60 countries. Regnology has a total workforce of over 770 employees at 17 office locations in 12 countries.
Any questions? Feel free to get in touch:
recruiting@regnology.net
