What you'll do
Key Responsibilities Client-Facing Product & Functional Support
- Provide first-level support for our regulatory reporting solutions in the SupTech product stream by addressing client inquiries related to data handling, reporting outcomes, and regulatory interpretation.
- Troubleshoot functional and configuration-related issues, analyze data discrepancies, and review product behavior to identify and resolve client problems.
- Act as the first point of contact for incoming support requests through our ticketing system and communication channels.
- Ensure clear, consistent, and professional communication with clients throughout the support process.
- Collaborate with second-level support, product, and development teams to escalate and resolve more complex issues.
Issue Triage & Collaboration
- Collect relevant background and contextual information to enable efficient troubleshooting and resolution.
- Escalate unresolved issues with full documentation and contextual insights for faster triage.
- Track escalations and ensure timely feedback to clients, maintaining high service standards.
- Monitor recurring issues and proactively share insights with product and support leadership.
Process Improvement & Knowledge Sharing
- Contribute to internal knowledge bases and documentation to support team learning and onboarding.
- Participate in continuous improvement of support workflows, tools, and documentation standards.
- Engage in team handovers and share learnings with global support peers to ensure service continuity.
Why we should decide on you
Qualifications
- 1–2 years of experience in product or application support, client service, or financial/regulatory operations.
- Understanding of financial regulatory reporting workflows (e.g. FinRep, CoRep, Basel, IFRS) is a strong advantage.
- Familiarity with support tools such as ticketing systems (Zendesk, Jira) and basic troubleshooting approaches (e.g. data validation, config analysis).
- Strong analytical and problem-solving skills with the ability to communicate clearly to both technical and non-technical users.
- Fluent in English and Polish.
- Comfortable working in a fast-paced, cross-functional, and international team environment.
- Willingness to participate in on-call shifts for critical incident resolution if required.
Key Attributes
- Service-oriented mindset with a structured and proactive approach to problem-solving.
- Interest in regulatory frameworks and enthusiasm for learning new domain concepts.
- Reliable and collaborative team player who thrives in a distributed work model.
- Strong attention to detail and willingness to take ownership of issues and client satisfaction.
Why you should decide on us
- Let’s grow together – our start-up character enables you to design our future
- We promote remote working and flexible working hours to create a positive work-life balance
- We provide you with the opportunity to take on responsibility and participate in international projects
- We offer you a competitive salary
- We offer numerous individual and wide-ranging training opportunities, in addition to our buddy-program
- We are proud of our positive working atmosphere characterized by a supportive team across different locations and countries and transparent communication across all levels
- Together we're better - meet your colleagues at our numerous team events
- We care about body and soul, we offer you numerous benefits depending on loaction such as meal vouchers & free drinks in the office
To get a first impression, we only need your CV and look forward to meeting you in a (personal/virtual) interview!
Recognizing the benefits of working in diverse teams, we are committed to equal employment opportunities regardless of gender, age, nationality, ethnic or social origin, disability, and sexual identity.
Are you interested? Apply now!
https://www.regnology.netRole ID : CS_2025_09
Über uns
Regnology ist ein international führender Anbieter für innovative Lösungen im Bereich Regulatory, Risk und Supervisory Technology (RegTech/RiskTech/SupTech), für AEOI und Steuerreporting sowie für Services für das aufsichtsrechtliche Meldewesen entlang der regulatorischen Wertschöpfungskette. Regnology ist seit 25 Jahren ein Partner für Banken und Regulierungsbehörden. Bis Ende 2020 war das Unternehmen Teil der BearingPoint-Gruppe und firmierte unter dem Namen BearingPoint RegTech. Seit dem Verkauf des RegTech-Geschäfts an das Private-Equity-Unternehmen Nordic Capital ist das Unternehmen unabhängig. Im Juni 2021 hat sich das Unternehmen mit Vizor Software zusammengeschlossen und kürzlich den Namen in Regnology geändert. Insgesamt nutzen mehr als 7.000 Firmen, darunter Banken, Versicherungen und Finanzdienstleister, Reporting-Lösungen von Regnology. Gleichzeitig setzen mehr als 50 Aufsichtsbehörden und Steuerbehörden auf fünf Kontinenten die SupTech-Lösungen des Unternehmens ein, um Daten von 34.000 Firmen in 60 Ländern zu erfassen und zu analysieren. Regnology beschäftigt insgesamt über 770 Mitarbeiter an 17 Standorten in 12 Ländern.
Du hast Fragen? Schreib uns gerne unter:
recruiting@regnology.net
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