Junior Customer Support Specialist – Regulatory Risk Management

What you'll do

We are looking for analytical, detail-oriented and customer-focused individuals to join our global support team as a Junior Customer Support Specialist – Regulatory Risk Management (Remote from Colombia).

In this role, you will support our clients in using our regulatory reporting solutions while learning how to troubleshoot business and functional issues in a structured environment. You will work closely with more senior team members and contribute to our 24/7 global service continuity through a coordinated Follow the Sun (FTS) support model.

This position is a great opportunity to start building expertise in regulatory reporting, gain exposure to financial frameworks, and develop your analytical and problem-solving skills in a SaaS environment.

Key Responsibilities
Business and Functional Support

• Assist clients with functional questions related to our regulatory reporting products.
• Support the analysis of business rules and configurations to help identify and resolve issues.
• Help investigate discrepancies in regulatory calculations with guidance from senior team members.
• Collaborate with internal teams (technical and functional) to support issue resolution.
• Learn best practices and gradually build product and domain knowledge.

Incident Handling & Operations

• Support the team in handling incoming tickets and service requests.
• Assist in maintaining clear documentation of issues and resolutions.
• Participate in handovers as part of the Follow the Sun (FTS) support model.
• Provide support during high-priority incidents under supervision.
• Gradually get involved in on-call or weekend rotations as experience grows.

Additional Scope

• Support the creation and maintenance of internal knowledge base articles and documentation.
• Contribute to improving support processes and team workflows.
• Learn how regulatory reporting processes work and how clients interact with our solutions.

Why we should decide on you

Qualifications

• Bachelor’s degree in Finance, Business Administration, Economics or a related field (nice to have).
• 0–2 years of experience in customer support, business analysis, or working with software solutions (internships count).
• Basic understanding of financial concepts or willingness to learn.
• Interest in regulatory reporting and financial systems is a strong plus.
• Good analytical and problem-solving skills.
• Strong communication skills in English (written and spoken).
• Basic knowledge of Microsoft Excel.
• Familiarity with ticketing systems or SQL is a plus, but not required.
• Willingness to learn and grow in a structured, global support environment.

Key Attributes

• Detail-oriented and structured in approach.
• Eager to learn and develop new skills.
• Reliable and able to work in a team environment.
• Customer-focused with a positive and proactive attitude.
• Comfortable working in a dynamic, international setting.

Why you should decide on us

• Let’s grow together, join our market leading SaaS company – our agile character and culture of innovation enables you to design our future.
• We provide you with the opportunity to take on responsibility and participate in international projects.  
• In addition to our buddy-program, we offer numerous individual and wide-ranging training opportunities during which you can explore technical and functional areas. 
• Our internal mobility initiative encourages colleagues to transfer cross functionally to gain experience and promotes knowledge sharing.
• We are proud of our positive working atmosphere characterized by a supportive team across different locations and countries and transparent communication across all levels. 
• Together we're better - meet your colleagues at our numerous team events.

Qui sommes-nous ?

Regnology est un chef de file technologique qui s’est fixé pour mission d'apporter la sécurité et la stabilité aux marchés financiers. Avec un focus exclusif sur le reporting réglementaire et plus de 34 000 institutions financières, 60 régulateurs, organisations internationales et autorités fiscales qui s'appuient sur nos solutions, nous nous positionnons de manière unique pour apporter une meilleure qualité de données, une plus grande efficience et de réduction des coûts pour tous les acteurs du marché. Avec plus 850 employés répartis dans 15 pays et un modèle unifié d'acquisition de données, nos clients peuvent rapidement extraire de la valeur de nos solutions et rester aisément en conformité avec les évolutions réglementaires. Regnology a été créé en 2021 lorsque BearingPoint RegTech, une ancienne unité commerciale de BearingPoint Group, a uni ses forces à celles de Vizor Software, un leader mondial des technologies de réglementation et de supervision.