Junior Support Engineer

What you'll do

We are looking for a Support Engineer to provide troubleshooting, incident resolution, and guidance on technical support cases.  

This role requires basic Java proficiency, cloud infrastructure, networking, and database performance tuning.  

The successful candidate will work closely with internal teams and customers to ensure timely issue resolution, knowledge sharing, and continuous improvement of support processes.  

• Key Responsibilities   

Technical Troubleshooting & Problem Resolution :

• Perform debugging and detailed log analysis to diagnose issues across application and infrastructure layers.  

Customer Support Operations  

• Monitor support ticket queues, ensuring adherence to SLAs (Jira Dashboard).  

• Collaborate with engineering teams to escalate and resolve critical technical issues.  

Customer Advocacy & Relationship Management  

• Act as a technical point of contact, ensuring customers receive timely and effective resolutions.  

• Work closely with internal teams to provide feedback on product improvements based on recurring customer issues.  

• Advocate for customer needs, ensuring their concerns and pain points are addressed in internal discussions.  

Database Performance Tuning:

• 1st experience with optimizing and troubleshooting PostgreSQL, MSSQL, and Oracle.  

Customer Relationship Management:  

• Ability to act as a technical advisor and ensure customer satisfaction.  

Why we should decide on you

• Bachelor’s degree in computer science, Information Technology, or a related field, or equivalent experience.  
• 3 years of experience in a technical support role, with significant experience in complex troubleshooting.  
• Basic knowledge of Java, Spring Boot, JSF, and Angular front-end development.  
• Understanding of system architecture, networking protocols (TCP/IP, DNS, HTTP), and cloud platforms (AWS/GCP) is a plus. 
• Experience with Kubernetes-based support and Google Cloud infrastructure troubleshooting is a plus  
• Knowledge in database administration and performance tuning (PostgreSQL, Oracle, MSSQL).  
• Excellent written and verbal communication skills in English.  
• Experience working in a global, multi-time-zone environment  
• Willingness to participate in on-call shifts for critical incident resolution if required.  

Why you should decide on us

• Let’s grow together, join a market leading SaaS company – our agile character and culture of innovation enables you to design our future.
• We provide you with the opportunity to take on responsibility and participate in international projects.
• In addition to our buddy-program, we offer numerous individual and wide-ranging training opportunities during which you can explore technical and functional areas.
• Our internal mobility initiative encourages colleagues to transfer cross functionally to gain experience and promotes knowledge sharing.
• We are proud of our positive working atmosphere characterized by a supportive team across different locations and countries and transparent communication across all levels.
• Together we're better - meet your colleagues at our numerous team events.

To get a first impression, we only need your CV and look forward to meeting you in a (personal/virtual) interview!
Recognizing the benefits of working in diverse teams, we are committed to equal employment opportunities regardless of gender, age, nationality, ethnic or social origin, disability, and sexual identity.
Are you interested? Apply now!
https://www.regnology.net
Role ID CS_2025_24

Qui sommes-nous ?

Regnology est un chef de file technologique qui s’est fixé pour mission d'apporter la sécurité et la stabilité aux marchés financiers. Avec un focus exclusif sur le reporting réglementaire et plus de 34 000 institutions financières, 60 régulateurs, organisations internationales et autorités fiscales qui s'appuient sur nos solutions, nous nous positionnons de manière unique pour apporter une meilleure qualité de données, une plus grande efficience et de réduction des coûts pour tous les acteurs du marché. Avec plus 850 employés répartis dans 15 pays et un modèle unifié d'acquisition de données, nos clients peuvent rapidement extraire de la valeur de nos solutions et rester aisément en conformité avec les évolutions réglementaires. Regnology a été créé en 2021 lorsque BearingPoint RegTech, une ancienne unité commerciale de BearingPoint Group, a uni ses forces à celles de Vizor Software, un leader mondial des technologies de réglementation et de supervision.