What you'll do

Regnology is seeking a skilled and customer-focused Service Desk Engineer with specialization in Zendesk and support KPIs to join our support team, led by the Service Desk Manager. As a Service Desk Engineer, you will be responsible for managing and optimizing our ticketing system, ensuring efficient support operations, and implementing key performance indicators (KPIs) to measure and improve service quality.

Your key accountabilities are:
  • Manage and optimize the Zendesk ticketing system to ensure efficient and effective support operations.
  • Develop and implement support KPIs to measure and improve service quality and efficiency.
  • Monitor and analyze support metrics, identifying areas for improvement and implementing corrective actions.
  • Escalate complex issues to higher-level support or other relevant teams while ensuring proper documentation.
  • Assist in the development and maintenance of support documentation and knowledge base articles.
  • Collaborate with the Service Desk Manager and other team members to improve support processes and service quality.
  • Participate in training sessions to stay current with product knowledge and industry best practices.

Why we should decide on you

  • Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience.
  • Proven experience in a technical support or service desk role, with expertise in using and managing Zendesk.
  • Strong understanding of IT infrastructure, software applications, and troubleshooting techniques.
  • Excellent communication skills, both written and verbal, with a customer-focused mindset.
  • Strong problem-solving and analytical skills, with a keen attention to detail.
  • Ability to manage multiple tasks and priorities in a fast-paced environment.
  • Experience in developing and implementing support KPI's

Why you should decide on us

  • Let’s grow together – our start-up character enables you to design our future 
  • We promote remote working and flexible working hours to create a positive work-life balance
  • We provide you with the opportunity to take on responsibility and participate in international projects  
  • In addition to our buddy-program, we offer numerous individual and wide-ranging training opportunities during which you can explore technical and functional areas 
  • We are proud of our positive working atmosphere characterized by a supportive team across different locations and countries and transparent communication across all levels 
  • Together we're better - meet your colleagues at our numerous team events
  • We offer you Regular social events arranged by our Sports and Social Network.

To get a first impression, we only need your CV and look forward to meeting you in a (personal/virtual) interview!Recognizing the benefits of working in diverse teams, we are committed to equal employment opportunities regardless of gender, age, nationality, ethnic or social origin, disability, and sexual identity.

Are you interested? Apply now!https://www.regnology.net  

Role ID-  CS_2024_26

Qui sommes-nous ?

Regnology est un chef de file technologique qui s’est fixé pour mission d'apporter la sécurité et la stabilité aux marchés financiers. Avec un focus exclusif sur le reporting réglementaire et plus de 34 000 institutions financières, 60 régulateurs, organisations internationales et autorités fiscales qui s'appuient sur nos solutions, nous nous positionnons de manière unique pour apporter une meilleure qualité de données, une plus grande efficience et de réduction des coûts pour tous les acteurs du marché. Avec plus 850 employés répartis dans 15 pays et un modèle unifié d'acquisition de données, nos clients peuvent rapidement extraire de la valeur de nos solutions et rester aisément en conformité avec les évolutions réglementaires. Regnology a été créé en 2021 lorsque BearingPoint RegTech, une ancienne unité commerciale de BearingPoint Group, a uni ses forces à celles de Vizor Software, un leader mondial des technologies de réglementation et de supervision.