What you'll do

As a Product Consultant, you will be part of the agile development cycle in the Regnology area during the introduction/extension of our Abacus software product Abacus Banking with the main focus on client facing support activities. This entails:
  • Answering/solving, routing and following up client requests via telephone, mail or ticket system
  • Understanding regulations and/or business/client specific requirements of the national and international Banking Authorities, e. g. regarding liquidity, own funds, credit risk, AnaCredit, FinRep, loan and statistical reporting.
  • Collecting all required data for a ticket to verify, analyze and reproduce of errors
  • Understanding the applications, modules and components in order to find the quickest way to solve issues
  • Identifying critical tickets and escalating these to the responsible teams
  • Define, create and report ticket statistics according to SLAs
  • Maintaining the FAQ page
    Close collaboration with national and international colleagues at all levels and skills within the organization, e.g. Software Engineers, Architects, etc.
     

Why we should decide on you

  • Successfully completed university studies in the field of business administration, computer science or natural sciences.
  • Experience in regulatory reporting of credit institutions (loan)
  • Experience in the fields of banking and accounting. 
  • Very good (spoken and written) English language level; German language knowledge is an advantage
  • Affinity to IT and to technologies such as XML, SQL or XBRL would be a plus. 
  • Client- and service oriented, friendly and communicative
  • Works well under pressure and extremely tight deadlines
  • Experience with Customer issue tracking applications
  • Experience in working in an ITIL process conform environment

Why you should decide on us

  • Let’s grow together – our start-up character enables you to design our future   
  • We promote remote working and flexible working hours to create a positive work-life balance  
  • We provide you with the opportunity to take on responsibility and participate in international projects    
  • We offer you a stable job that is not affected by crises  
  • We offer numerous individual and wide-ranging training opportunities, in addition to our buddy-program
  • We are proud of our positive working atmosphere characterized by a supportive team across different locations and countries and transparent communication across all levels  
  • Together we're better - meet your colleagues at our numerous team events  
  • We care about body and soul, we offer you numerous benefits such as meal vouchers & free drinks at the office
  • To get a first impression, we only need your CV and look forward to meeting you in a (personal/virtual) interview!

    Recognizing the benefits of working in diverse teams, we are committed to equal employment opportunities regardless of gender, age, nationality, ethnic or social origin, disability, and sexual identity.
    Are you interested? Apply now!
    https://www.regnology.net
    Any questions? Feel free to get in touch:
    recruiting@regnology.net  
(PH) Product Consultant Role ID- CS20

Qui sommes-nous ?

Regnology est un chef de file technologique qui s’est fixé pour mission d'apporter la sécurité et la stabilité aux marchés financiers. Avec un focus exclusif sur le reporting réglementaire et plus de 34 000 institutions financières, 60 régulateurs, organisations internationales et autorités fiscales qui s'appuient sur nos solutions, nous nous positionnons de manière unique pour apporter une meilleure qualité de données, une plus grande efficience et de réduction des coûts pour tous les acteurs du marché. Avec plus 850 employés répartis dans 15 pays et un modèle unifié d'acquisition de données, nos clients peuvent rapidement extraire de la valeur de nos solutions et rester aisément en conformité avec les évolutions réglementaires. Regnology a été créé en 2021 lorsque BearingPoint RegTech, une ancienne unité commerciale de BearingPoint Group, a uni ses forces à celles de Vizor Software, un leader mondial des technologies de réglementation et de supervision.

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