What you'll do

As a Service Desk Specialist, you will be part of the agile development cycle in the RegTech area during the introduction/extension of our Abacus software product Abacus Banking with the main focus on client facing support activities. This entails:
  • Answering/solving, routing and following up client requests via telephone, mail or ticket system
  • Collecting all required data for a ticket to verify and analyze errors
  • Understanding the applications, modules and components in order to find the quickest way to solve issues
  • Identifying critical tickets and escalating these to the responsible teams
  • Define, create and report ticket statistics according to SLAs
  • Maintaining the FAQ page
  • Close collaboration with national and international colleagues at all levels and skills within the organization, e.g. Software Engineers, Architects, etc.

Why we should decide on you

  • Successfully completed university studies in the field of business administration, computer science or natural sciences.
  • Experience in the fields of banking and accounting. Experience in regulatory reporting of credit institutions is a plus.
  • Very good (spoken and written) level of German and English
  • Affinity to IT and to technologies such as XML, SQL or XBRL would be a plus. 
  • Client- and service oriented, friendly and communicative
  • Works well under pressure and extremely tight deadlines
  • Experience with Customer issue tracking applications
  • Experience in working in an ITIL process conform environment it’s a plus

Why you should decide on us

  • Let’s grow together – our start-up character enables you to design our future
  • We promote remote working and flexible working hours to create a positive work-life balance
  • We provide you with the opportunity to take on responsibility and participate in international projects
  • In addition to our buddy program, we offer numerous individual and wide-ranging training opportunities during which you can explore technical and functional areas
  • We are proud of our positive working atmosphere characterized by a supportive team across different locations and countries and transparent communication across all levels
  • Together we're better - meet your colleagues at our numerous team events
  • We offer you regular social events, Friday afternoon drinks etc.

To get a first impression, we only need your CV and look forward to meeting you in a (personal/virtual) interview!
Even if you do not live in the Madrid/Barcelona area, we are looking forward to your application. Thanks to flexible working hours and remote working, we will find a solution that suits you.
Recognizing the benefits of working in diverse teams, we are committed to equal employment opportunities regardless of gender, age, nationality, ethnic or social origin, disability, and sexual identity.

Are you interested? Apply now!
https://www.regnology.net
Any questions? Feel free to get in touch:
recruiting@regnology.net

About us

Regnology is a leading international provider of innovative regulatory, risk, and supervisory technology solutions (RegTech, RiskTech, and SupTech), of AEOI and tax reporting products, as well as of services along the Regulatory Value Chain for financial services. Regnology has been a partner for banks and regulators for 25 years. Until the end of 2020, the company was part of BearingPoint group and operated under the name BearingPoint RegTech. Since the sale of the RegTech business to private equity firm Nordic Capital, the company has been independent. In June 2021, the company joined forces with Vizor Software and recently changed its name to Regnology. In total, Regnology serves more than 7,000 financial services firms with reporting solutions. At the same time, the company enables more than 50 regulators and tax authorities on five continents to collect data from 34,000 firms in 60 countries. Regnology has a total workforce of over 770 employees at 17 office locations in 12 countries.

Any questions? Feel free to get in touch:

recruiting@regnology.net

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